David:
I can add my USD.02 to this. Each installation of ARS will create new forms and they may have different schemaids. This is the brilliance of ARS. You do not have to worry (mostly) about the underlying layout of the actual database tables and data. If you attempt to restore by tables and not by forms you will definitely hose up your ARS installation to the point that you will either have to restore from database backup or re-install. Form names are the way to go. BTW, in one installation I had two different Group and User forms. Data was taken from the old forms until I pointed the system to the new ones.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Sanders
Sent: Monday, October 16, 2006 9:34 AM
To: [email protected]
Subject: Re: Notify Action To Group Not Working
**
Darren, Stephen
ARS does not care what table number the Group and User forms are. The forms are recognized by the reserved field IDs of the fields in the forms. In fact, you can have multiple copies of the User and Group forms with different names, and they will all work. Do not bother trying to restore to a specific schemaId as you will be wasting your time and may corrupt your database in the process.
You could look directly in your database and check whether the data in your Group form matches the data in the group_cache table. If not you will need to reload the caches.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
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