Re: Attachment buttons on web

Tue, 17 Oct 2006 06:34:15 -0700

**
And I would agree with you...if they hadn't started magically appearing this morning.  It appears the gremlins used their powers for good instead of evil.
 
I guess I won't look a gift horse in the mouth.
 
Rick
 
On 10/17/06, David Sanders <[EMAIL PROTECTED]> wrote:
**

Hi Rick

 

That sounds strange,  In addition to what Craig mentioned about the Add button not being allowed in search mode, remember that the action command labels are view specific – you need to set them for each view.  If it's not either of those, then it sounds like a bug.

 

Regards…Dave

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==========================

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk

 

From: Action Request System discussion list(ARSList) [mailto: [email protected]] On Behalf Of Rick cook
Sent: Tuesday, October 17, 2006 2:21 PM
To: [email protected]


Subject: Re: Attachment buttons on web

 

I know that's true for all of the buttons except Add.  But even Add isn't showing up.

 

Weird part is that it's there on some views, but not on others of the same form.

 

Rick

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Sanders
Sent: Tuesday, October 17, 2006 3:42 AM
To: [email protected]
Subject: Re: Attachment buttons on web

**

Hi Rick

 

I think you'll find that the attachment field buttons are only visible when the focus is set to an attachment field slot – click on the 'row' in the attachment pool and the buttons you defined should then show.  Try using an active link on window open/loaded to set focus to the field and hopefully your buttons will initially be visible.

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==========================

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk

 

From: Action Request System discussion list(ARSList) [mailto: [email protected]] On Behalf Of Rick Cook
Sent: Monday, October 16, 2006 10:00 PM
To: [email protected]
Subject: Attachment buttons on web

 

**

Is there some reason that attachment command buttons would not appear in a web view?  There are values entered in the attachment label fields for the attachment pool, but the buttons don't show up at all.

 

ARS/MT 7.0 patch 2 AND ARS/MT 6.3 patch 16 (both are having the problem).

Win2k3/SQL2k

IE 6.0.29

__20060125_______________________This posting was submitted with HTML in it___

Reply via email to