And once you get a gui to install it, watch out for the following defect I have open about the installer:
1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) SLM 7.0, ARS 7.0, Solaris (but happens all platforms) 2. STEPS TO REPRODUCE: Try to install SLM application, the data collector piece It prompts you for information: Please provide the AR Server database information for BMC Service Level Management product For TNS Name, enter the connect stirng from you tnsnames.ora file, which you can tnsping For Database name, enter the database name of ARSystem Enter ARAdmin for your Database User and AR#Admin# for the password 3. ACTUAL RESULTS: Error: Database connection failed: ITSM7 ARSystem 1521 ARAdmin. Please try again. 4. EXPECTED RESULTS: The dialog labels are completely misleading, what we've had to do to make it work: TNS Name: machine name where oracle DB resides Database name: SID value from tnsnames.ora file 5. ADDITIONAL INFO: I am trying to install SLM 7.0 on a Solaris 9 server, and I have met all the prerequisites. The install starts out fine, but when it reaches the point where it tries to verify my ARAdmin login on my Oracle server, it gets an error saying it cannot connect (please see the attached screen shots file). I know the connection can be made, because I can both tnsping the connect string (ITSM7), and I can also actually login on the ARAdmin account using sqlplus (from Oracle). My shell environment has all the Oracle environment variables in it that describe the database, and has the LD_LIBRARY_PATH variable containing all the 32-bit Oracle binaries. What is the connection method this installer uses to attempt the database connection? How can I force it to properly find my database? I am running the SLM install as root on my AR server, but the database itself is on another host (referred to by the ITSM7 TNS name I mentioned before). And of course, the AR server itself is functioning just fine against that database. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/17/2006 08:39 AM Please respond to [email protected] To [email protected] cc Subject SLM 7 install on Solaris I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it.... Sigh.... -- Jarl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
