Pam,
What is the error message you receive if any? Is it coming from the
server or from workflow? Or are they just unable to login?
Here are a couple things to validate - does the data in the Person entry
match the data in the User entry? particularly regarding group
permissions, login and license type? Are there entries in
CTM:PeoplePermissionGroups for people and their permissions. Should be
1 per person per group for ITSM type groups (not for Administrator or
other non-ITSM groups.)
It's strange that it worked at first and stopped. That would make me
suspect a licensing issue. If you have permissions to be everything
under the sun (AR Goddess), but your license suddenly becomes a read
license, you look like an AR Nobody to the system.
Hope that helps.
Colleen Eilbert
Effective Technologies
Pam Hollis wrote:
I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0
Patch 2 - everything was working fine - but now the permissions on the
Incident Managment are not working - (Incident User, Viewer, Master, Admin
etc) - they are there but when assign to People it is like those users do
not have permissions.
I have tried reinstalling Incident Managment but receive fatel errors due
to the version.
Any ideas.
Oracle 10g
Linux Red Hat System
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