Jamie:
Looks like a long-fat connection (network latency) problem between the Mid-Tier server and your ARS server. I know that there is a program available that will 'pre-load' the cache and you might want to utilize it.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Blodgett, Jamie
Sent: Tuesday, October 17, 2006 7:36 AM
To: [email protected]
Subject: Re: Mid Tier - Long Applet Load Time
**
I'm having the same issue and have opened a ticket with Remedy. We'll see what they say. My issue is that for the midtier to see the changes to workflow, I have to flush the cache. After flushing the cache, it takes up to 2 minutes for users to access the pages for the first time. After that everything moves very fast. This is a midtier in AUS connecting to ARS in US. This was working fine pre-upgrade (5.0).
Midtier 6.3 p 18
ARS 6.3 p18
IIS ServletExce 5 p6
Win 2000
Java 1.5.01
I'll update on what Remedy suggests.
Thanks,
Jamie Blodgett
