I can get in, but can't d/l patches! Didn't anyone do any testing before they went live? Are we going to get a credit for the days we can't get support to work? You know, like the cable company???
No Cable = bill credit No Support = Bill credit???? I get a lovely message telling me that if I want to d/l patches to use the following sign on and password - they don't work! rpatches/SuppOrt89 (letter O) Didn't work rpatches/Supp0rt89 (number Zero)Didn't work They should have used a better format... Claire (very grumpy) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 11:27 AM To: [email protected] Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: "Vantive Houston Data Conversion". Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle ESM Mission: "To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment". ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
