I think maybe I should have been a bit more clear.  I'm not administering 
anything, simply trying to connect to the oracle database that is feeding 
Remedy (TOAD, SQLPlus, any tool realy, I just would like to connect to it 
though a program other than ARS or Crystal Reports).

My real question was, can I figure this out by looking at settings I have, 
or do I need to go to the DBA, since my boss doens't even know who the DBA 
is (ownership of our Remedy system was recently transfered), I was hoping 
that I could get this information without having to go that route.  It 
looks like I do.  

Thanks for the information.

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