Re: Remedy Support Site - Fixed?

[Gillman, Chris]

Title: RE: Remedy Support Site - Fixed?

** Someone from BMC suggested I try that…. And I did try that…. And I’ve gotten no response back with a TICKET # or anything. It’s EXTREMELY frustrating, because over the past 3 days, I haven’t been able to get done ANYTHING that I need to get done. And no one is pointing me in the right direction. I’m CURRENTLY no the phone with the 1-925-469-4200 #, With option #1 for technical support, and option #6 for Customer Care… last time I did this, I had to wait 1 hour and 20 minutes for them to pick up and say, “Oh no, we only handle licensing… you need to try this other #”… Then I tried the other #, and they said “is this a BMC website problem or a Remedy website problem” I told them Remedy and they said “OH, no you need to call the Remedy support # and ask for customer care then… “ so I’m really getting frustrated and tired of the games at the same time. Sorry If I’m coming off strong, but this is ABSOLUTELY unacceptable. This should be a simple matter of checking my account while I’m on the phone with them or whatever. I shouldn’t have to wait 3 days for no response, and no resolution.     Christopher P. Gillman From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, October 18, 2006 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed?   Chris:   Interesting....and agrevating at the same time.  I don't want you to spend hours on the phone.  Maybe I can find information on how to submit an e-mail to start a ticket....   James McKenzie L-3 GSI     __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___