Re: Remedy Support Site - Fixed?

[Gillman, Chris]

** Rick,   That’s the EXACT problem I have… I’m already a partner… with several support IDs… you see my dilemma. By the way… been holding now for 45 mins.   v/r     Christopher P. Gillman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, October 18, 2006 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed?   ** Oh, don't get the partners started.  Having come from a partner recently, I have several support IDs associated with my account, so that I can deal with support issues under the support IDs associated with those customers.   Unfortunately, the stupid upgrade associated me, as the default ID, with a customer that hasn't even had active support for 3 years.  And selecting another ID works for tickets, but not for downloads - I get "your support has expired" types of errors when trying to download products, no matter what other ID I attempt to use, because it hasn't disassociated me with the expired one.  I opened a ticket for it on Monday, and have had only a token acknowledgement (no help whatsoever) from overseas since.    I doubt I'm the only person in this situation.  This is one of the worst upgrades of anything I've ever seen.  It should never have been released to the public like this.  Poor design, poor testing, and poor execution.  If I were a potential customer evaluating BMC/Remedy, based on their support right now, I'd run the other way.   Rick   __20060125_______________________This posting was submitted with HTML in it___