I've just completed creating the workflow for this same scenario. There may be
simpler workflow, but the below process seems to be working great.
Filter1:
submit of AR Message where mailboxID="xxxxx"
pushes new HD entry
sets armessage_HDID on armessage form to $LASTID$ and armessage_cnt = 0
calls FilterGuide1 - loops attachment table
FilterGuide1
calls filter2
Filter2:
add 1 to armessage_cnt
pushes armessage_HDID to arattach_HDID and armessage_cnt to arattach_cnt
(we have 5 attachment fields on our HD system, so each time it pushes to a
record it increment the counter to determine which field to push to)
Filter3-1
On modify, if arattach_HDID!=$NULL$ and arattach_cnt=1
push emailattachment to HD_attach1
Filter3-2
On modify, if arattach_HDID!=$NULL$ and arattach_cnt=2
push emailattachment to HD_attach2
Filter3-3
On modify, if arattach_HDID!=$NULL$ and arattach_cnt=3
push emailattachment to HD_attach3
Filter3-4
On modify, if arattach_HDID!=$NULL$ and arattach_cnt=4
push emailattachment to HD_attach4
Filter3-5
On modify, if arattach_HDID!=$NULL$ and arattach_cnt=5
push emailattachment to HD_attach5
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Axton
Sent: Wednesday, October 18, 2006 10:08 AM
To: [email protected]
Subject: Re: additional infor
Typically when an email with an attachment is received by the email
engine, the attachment is stored in the AR System Email Attachments
form. Simply create a filter that does a set fields from that form
into the attachment pool on the hd form on submit. You will need to
find a way to relate the email attachment to the hd entry.
Axton Grams
On 10/18/06, Brent Adams <[EMAIL PROTECTED]> wrote:
> In talking to Remedy support, they suggested giving the attachment fields
> PUBLIC permissions. I did that to all three fields, as well as the
> Attachment Pool field. None of this changed the error message or the
> failure to create a ticket with an attachment. Any ideas out there from
> the list?
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
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