Re: Remedy ARS connectivity to Magic (UNCLASSIFIED)

[Sam Rx]

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Possible integrations

 

Remedy -----> Magic

         1. Direct SQL Level

         2. There is something called Magic Interface wizard (you can say this is small EIE)

 

I am not sure is it will fire the Business rules that are created to execure in submit of a incident (ticket)

 

         3. Emails (you can create only incidents using this in magic)

 

In case you need any expert suggesation on the interface wizard then i request to visit the magic user group (magicsolutions) on yahoo. 

 

Magic ------> Remedy

 

1. Emails

2. EIE (your submit filters are taken care of)

 

HTH

 

On 10/18/06, Frank, Gordon M Mr NISO/Lockheed Martin <[EMAIL PROTECTED]> wrote:

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Classification: UNCLASSIFIED

Caveats: NONE

Hello all,

 

I have never worked with Magic and was wondering if someone has interfaced Remedy ARS with Magic. Is this feasible? Does it make sense? What would be the gains of this type of configuration?

 

Just looking for some experienced info on Magic

 

Thanks up front,

Gordon Frank

US Army/Lockheed Martin

Classification: UNCLASSIFIED

Caveats: NONE

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