I tried downloading a patch from the new website and here is the screenshot of the error that I am getting once I put the user name and password : rpatches,Supp0rt89 in
**
Peter:
I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts...
James Mckenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A.
Sent: Tuesday, October 17, 2006 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
**
Ahh..That was it...
I got logged in but I kept following the View Update Issues link under the BMC section....
Im in now....
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Tuesday, October 17, 2006 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
**
Peter:
Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN...
James Mckenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A.
Sent: Tuesday, October 17, 2006 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working.
I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me.
Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error.
I tried calling BMC support but I was left on hold for a hour so I just hung up.
IMHO - This new site sucks!
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor
Sent: Tuesday, October 17, 2006 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Site - Fixed?
Hey, Y'all:
My account has been fixed. Can someone else who was having issues, yesterday check theirs?
I am able to see some of my cases now. I'm so proud of them. I love this site.
The contents of the Created By column on the Update Issue Details table is kind of cute: "Vantive Houston Data Conversion".
Yep, we notice everything. :)
Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website.
If someone saw a link on the page already, please let me know.
Just in case someone's listening:
1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame.
2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible.
So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site.
Overall, I'm pleased. I'm sure it only gets better from here.
Michelle
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remedywebsupportissue.doc
