** Even worse, it's like a bad movie that you have to watch so that you
can write a required report on it for class. Is it any coincidence that the
final business day of the good one was Friday the 13th? Should that have
been an omen for the implementers? In retrospect, perhaps.
Rick
On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote:
>
> ** this is like a BAD movie.. that guy in the upper left.. keeps smiling
> at me.. like..
> I've got you trapped now ... he he he ... I am expecting a
Scream.wavfile to kick in..
>
>
> On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote:
> >
> > I think I tossed the email of where do I go .. to log in a ticket..
> > I looked through the list of ages.. and cannot even find 1 word with
> > remedy in it ?
> > Have we changed the product name ? AGAIN !
> > help.
> >
> >
> > On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote:
> > >
> > > WOW, I logged in today.. and tried to submit a ticket.. <in the
> > > voice of Mr. Crabs>
> > > I can't .. I just can't use a product that Violates the very RULES
> > > for POOR design that were taught me from me youth up.. by a
wise master
> > > builder of tools and applications.. his name was Remedy..
<sniff> <sniff>
> > > to put the Kitchen Sink in with the menus .. it breaks me heart
> > > ...
> > >
> > >
> > > On 10/19/06, Mueller, Doug <[EMAIL PROTECTED] > wrote:
> > > >
> > > > **
> > > >
> > > > -----Original Message-----
> > > > *From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
> > > > ]*On Behalf Of *McKenzie, James J C-E LCMC HQISEC/L3
> > > > *Sent:* Tuesday, October 17, 2006 10:01 AM
> > > > *To:* arslist@ARSLIST.ORG
> > > > *Subject:* Re: Remedy Support Site - Fixed?
> > > >
> > > > **
> > > >
> > > > Peter:
> > > >
> > > > I 'discovered' this yesterday. That and the looping Remedy link
> > > > if you go to www.bmc.com/support. About drove me nuts...
> > > >
> > > >
> > > > James Mckenzie
> > > > L-3 GSI
> > > >
> > > >
> > > > ________________________________
> > > >
> > > > From: Action Request System discussion list(ARSList) [
> > > > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of
> > > > Lammey, Peter A.
> > > > Sent: Tuesday, October 17, 2006 9:58 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Remedy Support Site - Fixed?
> > > >
> > > > **
> > > > Ahh..That was it...
> > > > I got logged in but I kept following the View Update Issues link
> > > > under the BMC section....
> > > >
> > > > Im in now....
> > > >
> > > >
> > > > Thanks
> > > > Peter Lammey
> > > > ESPN MIT Technical Services & Applications Management
> > > > 860-766-4761
> > > >
> > > > ________________________________
> > > >
> > > > From: Action Request System discussion list(ARSList) [
> > > > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of
> > > > McKenzie, James J C-E LCMC HQISEC/L3
> > > >
> > > > Sent: Tuesday, October 17, 2006 12:52 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Remedy Support Site - Fixed?
> > > >
> > > > **
> > > >
> > > > Peter:
> > > >
> > > > Make sure you are using the REMEDY site and not the BMC site.
> > > > They are right on top of each other. Yes, BAD DESIGN...
> > > >
> > > > James Mckenzie
> > > > L-3 GSI
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<arslist@ARSLIST.ORG>]
> > > > On Behalf Of Lammey, Peter A.
> > > > Sent: Tuesday, October 17, 2006 9:33 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Remedy Support Site - Fixed?
> > > >
> > > > I cant get in. Ive got a ticket with Customer Care on it and they
> > > > are sending emails for me to try different things but its
not working.
> > > >
> > > > I keep getting to the page that says I do not have a Customer Care
> > > > ID even though I use the email address that Customer Care sent me.
> > > >
> > > > Even when I try the Forgot my Password link and follow the other
> > > > steps on the pages I get to a page that indicates there was
an error.
> > > >
> > > > I tried calling BMC support but I was left on hold for a hour so I
> > > > just hung up.
> > > >
> > > > IMHO - This new site sucks!
> > > >
> > > > Thanks
> > > > Peter Lammey
> > > > ESPN MIT Technical Services & Applications Management
> > > > 860-766-4761
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<arslist@ARSLIST.ORG>]
> > > > On Behalf Of Lucero, Michelle - IST contractor
> > > >
> > > > Sent: Tuesday, October 17, 2006 12:27 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Remedy Support Site - Fixed?
> > > >
> > > > Hey, Y'all:
> > > >
> > > > My account has been fixed. Can someone else who was having issues,
> > > > yesterday check theirs?
> > > >
> > > > I am able to see some of my cases now. I'm so proud of them. I
> > > > love this site.
> > > >
> > > > The contents of the Created By column on the Update Issue Details
> > > > table is kind of cute: "Vantive Houston Data Conversion".
> > > >
> > > > Yep, we notice everything. :)
> > > >
> > > > Since, it seems to be kind of difficult to get through to Customer
> > > > Service, may I suggest to the individuals managing the new
site to add some
> > > > type of temporary Feedback link to automatically submit
issues/enhancements
> > > > specific to the website.
> > > >
> > > > If someone saw a link on the page already, please let me know.
> > > >
> > > > Just in case someone's listening:
> > > > 1. Decrease the size of the height and width of the top and left
> > > > banners, respectively. It's causing a serious and annoying
scroll issue in
> > > > the actual mid-tier frame.
> > > >
> > > > 2. I've only seen a logout link on one page. Someone mentioned
> > > > seeing it somewhere else. Either add a logout button to
each page, or make
> > > > it plainly visible.
> > > >
> > > > So far when I can't quite remember where I've seen the logout
> > > > link, I've been using
> > > > http://support.bmc.com/arsys/servlet/LogoutServlet to logout of
> > > > their site.
> > > >
> > > > Overall, I'm pleased. I'm sure it only gets better from here.
> > > >
> > > > Michelle
> > > >
> > > > __20060125_______________________This posting was submitted with
HTML in it___
