Thanks. I have had a ticket open all day with support. They just responded back that they think this is a server team issue. So 7 hours to route my request to the correct group. No solution or even a phone call but at least it is with the correct group. :(
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Thursday, October 19, 2006 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hey, Brian: Thanks for the heads up. We haven't upgraded our regular dev nor prod ARS servers to ARS 7.0 yet. We have a separate fresh-install ARS 7.0 server with ITSM 7.0 installed, but we haven't ported over any of our existing Flashboards, yet. I'll have to export/import some of our 6.3 historical ones to our 7.0 ARS/ITSM server and check it out as well. ...and Brian I wouldn't doubt that this is an issue in 7.0. Since the historical issue on 6.3 was only fixed with a special jar file that was provided by support. To my knowledge, this 6.3 flashboards.jar file was never made "generally available". I'll keep you posted on our testing. Michelle Dev and Prod Mid-Tier 7.0, P1 Win 2003 IIS 6.0, Servlet Exec ARS Server 6.3, P11 Win 2003, SQL Server 2000 Sandbox Servers Mid-Tier 7.0, P1 Win 2003 IIS 6.0, Servlet Exec ARS Server 7.0, P1 Win 2003, SQL Server 2000 - Unicode -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, October 19, 2006 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hey Michelle, It seems that since our upgrade to 7.0 our historical flashboards data has stopped collecting. Have you run across this? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Thursday, September 21, 2006 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Agreed. It has seemed this way since the moment I installed 6.3.0 and subsequent patches. It has gotten worse (not better) since applying Mid-Tier 7.0 Patch 1. Nothing but issues. They STILL haven't fixed the Modulo Operator issue. I can't believe that they released Mid-Tier 7.0.x with this GLARING KNOWN issue that was introduced in Mid-Tier 6.3 patch 17. Maybe the bug that they "fixed" in Patch 17 (SW00233593 Midtier loses precision during multiplication or division operation when both operands are integer), broke other calculations. They need to fix it or pull it and revert back to Mid-Tier 6.3 Patch 13. That patch represents the last time Flashboards kind of worked albeit with multiple workarounds. And the modulo operator rendered properly on the Mid-Tier in other workflow. Don't you think it weird that there have been at least 18 patches for 6.3 and not one of them specific to Flashboards? Although, tech support has provided a specific FB jar file to fix a history collection issue, there has been nothing generally available on the patch list. ...stepping down from my rant box... On the positive side, I am very happy that they are finally addressing at least the bug mentioned in the subject line. Michelle (The opinions expressed here are my own and not that of Mary Kay.) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 21, 2006 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Great. I am constantly looking into Flash problems. This product needs a LOT of improvement. I feel like it is a beta and we are the testers. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, September 11, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hi, Brian: Remember the issue we were dealing with a few months ago when displaying version 6.3 Flashboards on Mid-Tier 7.0. The error message we received in place of the Flashboard image was: "Range(double, double): require lower<=upper." As we both know there was a work-around we had to apply in the interim. I just received word from Remedy Tech support that this issue is suppose to be fixed in a future 7.0 release. My Environment: Mid-Tier 7.0 (Win 2003, IIS, Servlet Exec 5.0P06) ARS 6.3, patch 11 (Win 2003, Remote SQL Server 2000) Remedy User Tool 6.3, patch 16 (Win XP Pro) Remedy Admin Tool 6.3 special support patch (Win XP Pro) Thanks, Michelle ESM Mission: "To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment". ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
