There was an earlier reply which referenced a selection field utility that
sounded like it might fit your needs.
For me, the quick-and-dirty method is to simply add the status value,
temporarily disable Filters, use Modify All to manually adjust all records,
working backwards from the highest selection value to the lowest - to the
point of the insert, and re-enable the Filters. In your case, you'd search
for all the new "On Hold" records and change them to "Completed" (as they
were).
You really need to know and understand all related workflow, though:
-Any Run If, Set Fields If, Push Fields If in any Active Links, Filters,
Escalations, menu qualifications, table field qualifications, join forms,
etc.
-If this status field is shared in other forms (copy of it in another form,
child records, for example), those records and workflow need to be
considered too.
-Off-line or non-Remedy stuff - Crystal Reports or other ODBC-based
applications, any ARS gateway implementations, and so on.
Probably off-hours work as well; quiesced server activity.
'Don't mean to restate the obvious. The direct answer to your question is
"no - there is no way to insert a status value, before the last status
value, without affecting existing workflow related to the field". A Run If
with 'Status' < "Completed" would become 'Status' < "On Hold", for example.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
"Urbanek, Clint"
<[EMAIL PROTECTED] To: [email protected]
Y.COM> cc:
Sent by: "Action Subject: Re: Need Solution
Request System
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
10/20/2006 17:22
Please respond to
arslist
It looks like you know this but I wanted to make sure. It is not just
workflow that is affected but existing data as well. Everything that was
showing up as "completed" will now show up as "on hold".
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of mahalaksmi Ramakrishnan
Sent: Friday, October 20, 2006 2:09 AM
To: [email protected]
Subject: Need Solution
Hi all,
Assume there are four status new,assigned,work in progress and
completed.(
Note: new =0,assigned =1, WIP =2, completed =3)
Many workflows are written with these status. Now i have to add a status
"on hold" between work in progress and completed.
If i add on hold then the onhold status position will become 3 which
will affect the completed status.
Is there any way to add on hold inbetween WIP and Completed without
affecting both (WIP and Completed) status of existing workflow.
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