Yes. I submitted an action this morning and a co-worker was able to view it.
James Mckenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton
Sent: Tuesday, October 24, 2006 8:11 AM
To: [email protected]
Subject: Re: Remedy Support Site - STILL broken
Is anyone able to view existing tickets? I get the following error:
Caught exception :'mHaveVisualCharacteristics' is null or not an object
I can see the table field of tickets, but receive this error when attepting to open the details.
Axton Grams
On 10/24/06, Linda Blomberg <[EMAIL PROTECTED]> wrote:
> **
>
>
> Make sure you have popup blocking turned off. There is a window that
> pops up for you to enter the username an password.
>
>
>
> Linda Blomberg
>
> Fermi National Accelerator Laboratory
>
> [EMAIL PROTECTED]
>
>
> ________________________________
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Eric Cleereman (IT)
> Sent: Tuesday, October 24, 2006 9:56 AM
>
> To: [email protected]
> Subject: Re: Remedy Support Site - STILL broken
>
> To: [email protected]
> Subject: Re: Remedy Support Site - STILL broken
>
>
>
>
>
>
> Hi All,
>
> How do you get to the point where you download the patch?
>
> I am able get to the patch download page, search for a patch, and
> click download, but then I get the following popup:
>
> To access he patches Enter the following username and password:
> rpatches Supp0rt89 (ARNOTE 30000)
>
> I am not sure where to enter that username and password. If I do it
> at the initial logon page, I get an error that it is invalid.
>
> Eric Cleereman
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]]On Behalf Of McKenzie, James J C-E LCMC
> HQISEC/L3
> Sent: Tuesday, October 24, 2006 10:15 AM
> To: [email protected]
> Subject: Re: Remedy Support Site - STILL broken
>
> **
>
> Axton:
>
> File breakage. We experience this constantly with Windows downloads
> with OpenOffice.org (yes I work on things other than Remedy in my
> spare time.)
>
> For UNIX type operating systems there is curl. I don't know what you
> can use to restart downloads for Windows type operating systems.
>
> We have to remember that not everyone has a DS-3 (15MB) connection to
> the Internet at their beck and call.
>
> James McKenzie
> L-3 GSI
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Axton
> Sent: Tuesday, October 24, 2006 7:07 AM
> To: [email protected]
> Subject: Re: Remedy Support Site - STILL broken
>
> Why?
>
> Axton Grams
>
> On 10/24/06, McKenzie, James J C-E LCMC HQISEC/L3
> <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > Axton:
> >
> > I hate using HTTP for large file downloads. I understand that FTP
> > can be a real problem,, especially if you are sitting behind a firewall.
> >
> > James McKenzie
> > L-3 GSI
> >
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:[email protected]] On Behalf Of Axton
> > Sent: Tuesday, October 24, 2006 4:50 AM
> > To: [email protected]
> > Subject: Re: Remedy Support Site - STILL broken
> >
> > Since this thread is still alive, I have to say that the new patch
> > download method stinks. FTP is a pita to use from where I sit.
> >
> > Axton Grams
> >
> > On 10/23/06, James Van Sickle <[EMAIL PROTECTED]> wrote:
> > > **
> > >
> > > Rick
> > >
> > > I submitted a ticket about all the issues I am having with the
> > > new support website on Friday. I came in to work today to find an
> > > email in my Inbox. The support rep who looked at my ticket only
> > > stated that he had passed my issues on to management, and opened
> > > an internal customer service ticket to deal with the problems I
> > > outlined in the email. I am not sure who "management" entails
> > > exactly, but have not heard
> > anything more on my issues.
> > > Good luck.
> > >
> > > -James
> > > ----- Original Message ----
> > > From: Rick cook <[EMAIL PROTECTED]>
> > > To: [email protected]
> > > Sent: Monday, October 23, 2006 5:23:24 PM
> > > Subject: Remedy Support Site - STILL broken
> > >
> > > **
> > > Still broken, and no word (that I've heard, anyway) from
> > > BMC/Remedy on what they're doing about it or an ETA for a fix.
> > > I've had tickets open for up to a week now (related to the broken
> > > support
> > > site) that have not been addressed, and the issues reported are
> > > impacting my ability to perform work for my customer. I know I'm
> > > not the only one being impacted by this unprecedented incompetence
> > > on BMC's part. What makes it worse is the feeling of being ignored.
> > > Has anyone even heard anything from a sales rep attempting to
> > > placate the masses? I haven't. Any announcement on the Support
> > > or front page? Nope. Where's
> > the leadership from BMC in all this?
> > > Not where they need to be, that's for sure.
> > >
> > > Someone at BMC/Remedy want to address those issues with this group?
> > (Hint:
> > > NOW would be a good time).
> > >
> > > Rick Cook
> > > Cook Enterprises
> > > 253-278-4112__20060125_______________________This
> posting
> > was
> > > submitted with HTML in it___
> > >
> > >
> > > __20060125_______________________This posting was
> > submitted with HTML
> > > in it___
> >
> >
> >
> >
> ______________________________________________________________________
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