I asked for the Papers on this as well.. I got nothing..
I can tell you this.. if you are SSO'd you will not be if you go to apache.
SSO'd - Remedy Style is IIS only, with tomcat -- not Apache.
At least this is what support said..
I would like to see SSO expanded from
Windows SERVER
Windows IIS
Windows ServerletExec or Tomcat
ONLY !
to a host of configurations.. Like Solaris/ Apache / Linux
But right now.. it is only one guy and he is doing this out of his OWN POCKET for time on getting this done..
He is doing this on the SIDE..
YET /// I would think my Support Dollars Should pay for this.. in Some form or Another..
By the WAY :::: Anyone Ever Get this ARSSOInfo.dll Compiled.. It will not even Compile for me.
On 10/24/06, strauss <[EMAIL PROTECTED]> wrote:
On the SupportWeb (if you can get to it) under ARS 7.0.01 documentation
there is a new white paper on "Benchmark Comparison of the ServletExec
and Tomcat Engines" with some interesting results and confusing
terminology. They had a performance and scalability session at UserWorld
from the new BMC Remedy benchmarking group that got into this a little
bit, but this is the first whitepaper I have seen from them.
According to the results of their tests, all on Windows Server 2003 (the
only platform I care about), IIS 6 and ServeltExec 5p10 was faster than
IIS 6 and Tomcat 5.5 (which they are now bundling in the mid-tier 7.0.01
installer) because of the JK connector required for Tomcat to talk to
IIS. My testing yesterday bore this out, plus Tomcat crashed several
times when trying to load ITSM 7 consoles (not an auspicious start). The
whitepaper says that Tomcat performs better __only__ when run as Tomcat
5.5 "standalone" meaning on a Tomcat web server instead of IIS. What is
not clear to me is what the "Tomcat web server" is. It does not offer to
install it with mid-tier 7.0.01 if you don't have IIS on the server, so
it's not in the bundle. If they mean the Apache web server, my previous
experience was that Apache has never run well on Windows and is not
preferable to IIS on that platform.
Has anyone else played with this on Windows 2003 and figured out what
they meant by Tomcat web server? The main reason for considering Tomcat
is that ServletExec has memory issues that were evident in testing, plus
stability problems up to and definitely beyond 500 virtual users (a load
that I will never see here). Tomcat 5.5 "Standalone" appears to be some
variation of Tomcat beyond what they bundled in the installer, but that
is not clear in the benchmarking paper. With the salient exception of
Perl/ARSPerl, I don't use open source stuff as a rule so I am not that
savvy about rolling my own or departing from what the Remedy installer
will do, which appears to be limited to adding the Tomcat JSP engine and
JK connector to IIS.
BTW, if you are looking for the documentation on installing mid-tier
7.0.01 with Tomcat, it is in the ARS 7.0.01 Release Notes (English) that
are conspicuously ABSENT from the SupportWeb documentation page (if you
read any of the other supported languages, those Release Notes are
available). Support sent me a copy that was clearly a review document,
and that is what I have been working from.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___
