In addition - I find that version 7 sometimes forgets about its licenses. Example ... I just finished up an ITSM7 install (licensed), rebooted the server, and it came up as demo. I could see all the licenses in the admin tool, but the server didn't recognize any of them.
Deleting the multilicense file and bouncing the server resolved the issue. (On Windows it lives in c:\program files\common files\ar system\licenses) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/30/2006 03:22 PM Please respond to [email protected] To [email protected] cc Subject Re: ITSM 6 Licenses on ARS 7 Server ** I think there's a KB for this one that suggests deleting your multilicense.ar file, I think it's called. When you restart ARS, it should generate another. Rick On 10/30/06, igor ivanov <[EMAIL PROTECTED]> wrote: Please help, what's wrong? " Remedy Support Note: ... There is also no license file upgrade needed if you are upgrading your AR System to version 7 but not upgrading your ITSM application. You only need to upgrade your file if you are upgrading your ITSM application to version 7, or if you are upgrading your AR Server to version 6." Installed fresh ARS 6.03 and ITSM 6 (OOTB). Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses. I've exported ITSM 5.6 App. Licenses (the same Site:"Contract ID" and Host ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box. I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk User Fixed ...) but can not assign them to User. There are no Help Desk licenses available. (Number Available = 0, Number Currently Used = 0) (ARERR 41453) The preceding message occurred during the execution of active link SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101) regards, ii __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
