Rick:
Igor stated that there is no server license, just the default 3 licenses. If I'm incorrect, sorry.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook
Sent: Monday, October 30, 2006 2:32 PM
To: [email protected]
Subject: Re: ITSM 6 Licenses on ARS 7 Server
**
I think you can run an unlicensed AR Server with ITSM apps up to, but not including, ITSM 6.0. After that, the CMDB is included, which requires multi-threading, which requires an AR Server license. I believe that the deployable applications that ITSM 7 uses also require an AR Server license.
But if Igor's got application licenses, odds are he has an AR Server license, too, so I'm not sure that's his problem.
Rick
On 10/30/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
**
Rick:
Is is not true that you cannot run an unlicensed server with the ITSM applications. This would cause the problem that
Igor sees?
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Rick Cook
Sent: Monday, October 30, 2006 2:22 PM
To: [email protected] <mailto:[email protected]>
Subject: Re: ITSM 6 Licenses on ARS 7 Server
**
I think there's a KB for this one that suggests deleting your multilicense.ar <http://multilicense.ar/> file, I think it's called. When you restart ARS, it should generate another.
Rick
On 10/30/06, igor ivanov <[EMAIL PROTECTED] > wrote:
Please help, what's wrong?
" Remedy Support Note: ...
There is also no license file upgrade needed if you are upgrading your AR
System to version 7 but not upgrading your ITSM application.
You only need to upgrade your file if you are upgrading your ITSM
application to version 7, or if you are upgrading your AR Server to version
6."
Installed fresh ARS 6.03 and ITSM 6 (OOTB).
Upgraded it to ARS 7.0. Server not licensed - 3 Demo licenses.
RICK: ITS RIGHT HERE ^^^^^^^^^^^^^^^^^^
I've exported ITSM 5.6 App. Licenses (the same Site:"Contract ID" and Host
ID: *site*) from PROD (ARS 6.03) and imported them into ARS7/ITSM6 box.
I can see all of them (HD, CH, AS) in Admin Tool (Format 6.0, Help Desk
User Fixed ...) but can not assign them to User.
There are no Help Desk licenses available. (Number Available = 0, Number
Currently Used = 0) (ARERR 41453)
The preceding message occurred during the execution of active link
SHRCFG:PGP-ModPeopleInfo07Peop -- action 1. (ARNOTE 1101)
regards,
ii
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