Re: Remedy Support Site - Fixed? Endless Loop: Documents?

[Bruce Scott]

** Lisa,   Try this one.   http://www.bmc.com/support/hou_Support_AZ_List/   Bruce Scott Application Developer – Remedy SSG, PetSMART, Inc   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Doue Sent: Wednesday, November 01, 2006 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? Endless Loop: Documents?   ** Hi, I've been trying to locate the Remedy product documents on the new site.  A couple of weeks ago, they were very easy to locate and download from the 'Documents' link.  Now that the site has been changed, I can't find them.  I called support and the person at the front line (apparently in the Texas 'call center') was unable to find them either.  A ticket was logged but hasn't been responded to yet.  Has anyone been able to locate the Remedy Document set on the new BMC site? Any help would be appreciated.  Lisa Doue Remedy Consultant Bob Rowe <[EMAIL PROTECTED]> wrote: ** This morning while trying to get to the knowledge base area of the support site, I got an error saying I was logged on from another location while I was not. When I got irritated enough by that after a number of tries, I attempted to submit a ticket. Under products, there was no mention of the AR System. I went to the renamed products list--it wasn't there, either. Is there any hope for support in the near future? On 10/31/06, Heider, Stephen <[EMAIL PROTECTED]> wrote: I just logged into the Remedy support site and proceeded to submit a new Issue.  I received an error message "You may not submit an Issue directly to BMC Support. Please contact your Support Channel (WIPRO LIMITED) to have them submit an Issue on your behalf (ARERR 356226)". Ok, no problem, I will submit the ticket to WiPro/cMango.  However... When I click OK the web page tries to re-load, which resubmits the Issue, which regenerates the error.  Endless loop. I think I broke their system :) Stephen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Bob Rowe, Remedy Action Request System Development and Administration                  [EMAIL PROTECTED] "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi __20060125_______________________This posting was submitted with HTML in it___     Get your email and see which of your friends are online - Right on the new Yahoo.com __20060125_______________________This posting was submitted with HTML in it___ The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information.  It is intended only for the use of the person(s) named above.  If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited.  If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. __20060125_______________________This posting was submitted with HTML in it___