Re: Remedy Support Site - Fixed? Endless Loop: Documents?

[Lisa Doue]

** Hi Kim,

Thank you so much for your response.  I was told by support to find docs under Knowledge base.  I finally did find what I was looking for, though.  I liked the old site much better!

Thanks again.

Lisa

"Olds, Kimberly M" <[EMAIL PROTECTED]> wrote:

**

Hi Lisa,

 

I had trouble also – but I did finally find the manuals and white papers under : 

Product Documentation, Supported Product A-Z list, Click the R for Remedy and that will get you to where you can pick a product – I was looking for server stuff so I click AR System server and then the version.  You should see the white papers, release notes and manuals.   Locating KBs seems to be a whole other issue!

 

Kim Olds

Sr. User Support Specialist - Help Desk

Anne Arundel County Public Schools

Phone 410-222-5254

Fax 410-222-5611

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Doue
Sent: Wednesday, November 01, 2006 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed? Endless Loop: Documents?

 

** Hi,

I've been trying to locate the Remedy product documents on the new site.  A couple of weeks ago, they were very easy to locate and download from the 'Documents' link.  Now that the site has been changed, I can't find them.  I called support and the person at the front line (apparently in the Texas 'call center') was unable to find them either.  A ticket was logged but hasn't been responded to yet.  Has anyone been able to locate the Remedy Document set on the new BMC site?

Any help would be appreciated. 

Lisa Doue
Remedy Consultant

Bob Rowe <[EMAIL PROTECTED]> wrote:

** This morning while trying to get to the knowledge base area of the support site, I got an error saying I was logged on from another location while I was not. When I got irritated enough by that after a number of tries, I attempted to submit a ticket. Under products, there was no mention of the AR System. I went to the renamed products list--it wasn't there, either.

Is there any hope for support in the near future?

On 10/31/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:

I just logged into the Remedy support site and proceeded to submit a new
Issue.  I received an error message "You may not submit an Issue
directly to BMC Support. Please contact your Support Channel (WIPRO
LIMITED) to have them submit an Issue on your behalf (ARERR 356226)".
Ok, no problem, I will submit the ticket to WiPro/cMango.  However...

When I click OK the web page tries to re-load, which resubmits the
Issue, which regenerates the error.  Endless loop.

I think I broke their system :)

Stephen

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--
Bob Rowe, Remedy Action Request System Development and Administration
                 [EMAIL PROTECTED]
"The golden rule is to test everything in the light of reason and experience, no matter from where it comes."
Mohandas K. Gandhi __20060125_______________________This posting was submitted with HTML in it___

 

 

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