Matthew:
Interesting.... I thought they would have removed it by now.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Watson, Matthew (Melbourne)
Sent: Wednesday, November 01, 2006 2:53 PM
To: [email protected]
Subject: Re: CMDB Classes
Interesting...a quick search on BMC.com revealed some of the reference material BMC has still uses "ITIL compliant"
Here's one:
http://www.bmc.com/USA/Corporate/attachments/BMC_SS_TeliaSonera.pdf
"With the
first service desk ever certified as ITIL-compliant, Remedy's IT Service Management packaged applications satisfied our needs out of the box with some customizations."
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault
Sent: Thursday, 2 November 2006 4:17 AM
To: [email protected]
Subject: Re: CMDB Classes
Also worth noting is the following from the Pink Elephant web site:
http://www.pinkelephant.com/en-US/PinkVerify/CompatibilityCompliance.htm
Compatibility vs. Compliance?
Important To Note
PinkVerify(tm) does not measure ITIL compliance. ITIL is not a standard, but rather a set of best practices that should be adapted to address the specific needs of an organization; therefore, PinkVerify(tm) assesses a tool's compatibility with the ITIL framework. Please refer to chapter two of the itSMF's An Introductory Overview Of ITIL(r) <http://www.itsmfusa.org/mc/page.do?sitePageId=2993> for further explanation of compatibility vs. compliance.
'ITIL compliant' or 'ITIL compliance' are not appropriate phrases to use in conjunction with PinkVerify(tm) and certified software vendors are prohibited from using them in any marketing literature, as this violates the terms set out in the PinkVerify(tm) logo guidelines and the license agreement.
Please contact Pink Elephant at 1-888-273-7465 for any questions regarding PinkVerify(tm), including inquiries about logo usage and reporting misuse of the PinkVerify(tm) logos.
Guillaume
________________________________
From: Action Request System discussion list(ARSList) on behalf of Chris Rom
Sent: Wed 11/01/06 11:31 AM
To: [email protected]
Subject: Re: CMDB Classes
Everyone,
I went to a BMC Executive Briefing a couple weeks ago which also included presentations by Doug Mueller on CMDB 2.0 and ITSM 7 and they stressed that their CMDB was not 'ITIL certified' but rather 'ITIL aligned' and that apparently no product could get 'ITIL certified' as that kind of certification does not exist.
I found this in the OGC's FAQs - http://www.itil.co.uk/faqs.htm#97
"9.7 I have heard terms such as 'ITIL compliant' used. Can tools and processes be ITIL certified, and does OGC itself provide 'assessment'
services?
Organisations claiming to be 'ITIL compliant' are quite common. Many have used the PinkElephant 'Pink Verify' service. This 'Pink Verify'
service belongs to PinkElephant; it has nothing to do with OGC, and is not endorsed or approved by OGC. OGC is the owner of ITIL, and does not at this time offer any test or certificate of ITIL compliance, conformance, alignment or compatibility. However, ITIL is aligned with BS15000 and there is a BS15000 certification scheme to which interested parties are referred."
Rgds,
Chris Rom
Schlumberger
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