Read up on GUID's/instance ids (not sure which term is used in the docs). You are asking mother nature for a full grown chicken without the hassle of an egg.
Axton Grams On 11/1/06, Doug Harbert <[EMAIL PROTECTED]> wrote:
I am creating a incident from email in ITSM 7.0 without the template. To do this I need to use a filter to push the data to a new incident. In the push I need the incident id of the ticket. How do I get the next incident id using a filter? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
