Hi Doug,
I ran into this issue using the email template.
I had to use the HPD:IncidentInterface_Create form and add additional run if actions like z1D_Action = CREATE
If you login to the admin tool select view - by form and choose HPD:IncidentInterface_Create. Look at the filters that execute and make sure you meet the run if qualilfications for the filters. The main one is HPD:HII:CreateIncident_010_SetINCNumber`!
Later
Steve
On 11/1/06, Doug Harbert <[EMAIL PROTECTED]> wrote:
I am creating a incident from email in ITSM 7.0 without the template. To
do this I need to use a filter to push the data to a new incident. In the
push I need the incident id of the ticket. How do I get the next incident
id using a filter?
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