Title: Message
| **
My management felt that
it was a lot of money and was considering dropping it if we could get the buy
the upgrades. In the past Remedy support has been great, but this year
they are not as responsive as in the past. We are going to keep
it.
Thanks,
Janet
Mahan
941.766.6199
[EMAIL PROTECTED]
**
Just wondering - why are you thinking of dropping support?
Is it - because your system is "static/not changing" and you are
comfortable with supporting it yourself?
Is it - because support is too much money for what you are getting?
Is it - you have a custom system - and support doe not provide what you
need?
Other?
-John
John David
Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
On Nov 3, 2006, at 3:13 PM, Mahan, Janet L [LTD] wrote: **
We are thinking of dropping our Remedy annual
maintenance. I cannot find anything on the website about the option of
purchasing upgrades, etc… without maintenance. Also, does anyone know if
you can call and get support on a case by case basis with a maintenance
contract?
Janet L. Mahan
Network Systems
Management
Systems Admin II
941.766.6199
[EMAIL PROTECTED]
http://www.embarq.com/
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