Authentication of Remedy via AD

[Dorothy A. Martin]

** I'd like to take a poll.  Of those of you that authenticate AR Server via AD, which is the method you use? ... via Area LDAP or OS  .      I was told that the OS method required less maintenance.  However, each person who would login to submit a ticket (via Remedy Requester) must be in the USER table.  How is that less maintenance?      Prior to authenticating via AD, I had site managers enter in the new Person information from the profile button on a help desk ticket.  This doesn't propagate the User table.  The way I see it, I am going to have to either:  - create an active link to push fields to create a User once the site managers creates a Person record OR  - Give the site managers admin rights to enter the People Information from the Configuration Manager tool OR  - use the Area Ldap method.   I just would like to understand what was the method you used... your reasoning....and your hind-site thoughts?   Thanks, Dorothy Martin IT Customer Support Playtex Products, Inc.   AR Server 6.00.1 Mid-Tier 6.3 Help Desk 5.5 MS SQL 2000     __20060125_______________________This posting was submitted with HTML in it___