In the interest of fairness, given my criticism of the new and "improved" BMC Support site, I thought I should mention when they do something right, too.
As a consultant with many current and former customers, I like having the ability to look at all of the tickets that I created, regardless of the customer for whom I created them, all in one table. It's still certainly not how I would build a support site, but I do like that one feature. I like the ability to switch between "my" tickets and the current customer's tickets.
So would I ruin the praise if I mentioned, in a completely unrelated way, that even a blind squirrel finds a nut occasionally? 8P
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Rick Cook
Cook Enterprises
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Rick Cook
Cook Enterprises
