Help Desk Designs

[Kathy Morris]

** Hi,   I am redesigning our help desk application.  Are there any utilities or design ideas posted on the web to which give us a fresh look at redesigning say the Help Desk application? Any def files with auditing ideas?   It would be great if there were because the better the interface looks the more clients like the application... . just my opinion (of course functionality is first priority).     __20060125_______________________This posting was submitted with HTML in it___