Hi Joe,
Thanks for your response. We tried this solution and it
works.
Actually, two types of users want to work in Remedy. First
one who want to display their data to all users (No row level access to
their tickets) and other one who want, not to display their data to
others(Strongly need row level access to their records). We can manage row level
access by setting permission (only for submitter,assign to,assignee group) on
request id field. But how can we manage the first one situation where some
tickets will be visible to all with the other one ?
One idea in our mind is:
Let us take two groups A and B. In group A include all
remedy users and include in group B only some specific users who wants row level
access on their data and now set the value in assignee group field (field
id=112) as per requirement. But the only difficult thing in this option is to
manage Group A(for all users) every time.
Do you see any other better solution ? Please
share.
Regards,
Tarun
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, November 09, 2006 1:55 AM
To: [email protected]
Subject: Re: Need Row level access on Helpdesk Form by Remedy
Yes it can be used and a character Field with ID 112 is what you
need to create on the form to be able to enable it and off course remove public
permissions over field ID 1 and have groups that are meant to see the
ticket permitted to Field ID 1..
Field 112 must contain the names of all the groups that are allowed to see
the ticket too..
You would need to create a bunch of filters that would manupulate the value
on Field 112..
Cheers
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
-----
Original Message ----
From: Tarun Kumar SHARMA <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, November 8, 2006 4:37:29 AM
Subject: Need Row level access on Helpdesk Form by Remedy
From: Tarun Kumar SHARMA <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, November 8, 2006 4:37:29 AM
Subject: Need Row level access on Helpdesk Form by Remedy
Hello,
Remedy normally provides search for all records on a form. It restricts search only when user is not having read license without APP-Support group configured in user's profile.
Our need is to show the helpdesk records only to it's requester and to the all valid group's members of that ticket. So we need some row level type access on helpdesk form. Can we use row-level access on helpdesk by using Remedy ? If anybody knows then please share your valuable points.
Regards,
Tarun
[EMAIL PROTECTED]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Remedy normally provides search for all records on a form. It restricts search only when user is not having read license without APP-Support group configured in user's profile.
Our need is to show the helpdesk records only to it's requester and to the all valid group's members of that ticket. So we need some row level type access on helpdesk form. Can we use row-level access on helpdesk by using Remedy ? If anybody knows then please share your valuable points.
Regards,
Tarun
[EMAIL PROTECTED]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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