Why can't you reply to mails without changing the subject line? I have had no issues with that, their e-mails to me always have the Sup ID and all that nicely in place, I can just reply it and the mail will be processed by their system like it should.
-- Michiel On 11/9/06, Albert Bihler <[EMAIL PROTECTED]> wrote:
RANT: For my the most annoying thing is that I can't reply to mails from BMC/Remedy support without altering the subject line! Come on BMC/Remedy this behavior can be changed easily and would help your customers a lot!
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