Thanks Albert! Turns out the support id had some problem with it - related to the new system. Remedy was getting the same response with this particular id. They reissued another one and it appears ok.
I hope that Remedy changes their emails to remove the Active-X. It is very frustrating to get a rejection email and know that you are not seeing the entire message. Carolyn -----Original Message----- From: Albert Bihler [mailto:[EMAIL PROTECTED] Sent: Thursday, November 09, 2006 02:14 AM To: [email protected] Subject: Re: [ARSLIST] Email to Remedy Customer Support - Rejected Hi Carloyn, I think since the new support web site was released the parsing of the subject line is not that generous (or user friendly) than it used to be. You have to insert Support-ID AND Issue-ID in the subject line. The prefix and even the order of these ids seems to be important. For my the following subject works: SupID:12345;IssueID:ISS03005262 RANT: For my the most annoying thing is that I can't reply to mails from BMC/Remedy support without altering the subject line! Come on BMC/Remedy this behavior can be changed easily and would help your customers a lot! If you need some assistance to fix this issue please contact me off list ;-) Best regards, Albert Wixson Carolyn L PSNS schrieb: > I am having problems sending an email to Remedy Customer Support. > > I keep getting a Rejection email. The problem is that they have some > Active-X in this email and that part is getting blocked. The only part I get > to see is where they tell you to put the Contract Id in the subject line. > > Even when I put the contract id in the subject line, I keep getting a > rejected email. > > Can anyone tell me what is in the Active-X part of the email? > > Thanks! > > Carolyn > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
