Its true, in most scenarios, that you may not need and probably should not have different variations of the manufacturer name but might be useful in rare situations when you need (like we do) a product that needs to be categorized over 2 different tiers. And since the Product Name/Manufacturer combination is unique, you can get around this problem by having a variation of the manufacturer name but can still keep the product name same.
Regards, Magesh >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker >>> Sent: Wednesday, November 08, 2006 6:59 PM >>> To: [email protected] >>> Subject: Re: OT:Interesting ITSM7 Observations OR Why would they do that? >>> >>> Hi Natarajan: >>> >>> Sure, you can do that - but from a useability standpoint, why would you? >>> Then you have multiple variations of the same company, which in turn, takes >>> away consistency (and would skew any potential reporting you may want to >>> perform). >>> >>> >>> >From: "Natarajan, Magesh" <[EMAIL PROTECTED]> >>> >Reply-To: [email protected] >>> >To: [email protected] >>> >Subject: Re: OT:Interesting ITSM7 Observations OR Why would they do that? >>> >Date: Wed, 8 Nov 2006 16:50:34 -0600 >>> > >>> >The Product Name/Manufacturer combination needs to be unique. You can >>> >have the same product name for 2 different manufactures though. >>> > >>> >For example, below are 2 valid entries >>> >T1 = Hardware >>> >T2 = Server >>> >T3 = Windows >>> >Product = Proliant >>> >Mfg = Dell Computer Corp. >>> > >>> > >>> >Ex: Computer System Class >>> >T1 = Hardware >>> >T2 = Personal Computer >>> >T3 = Desktop >>> >Product = Proliant >>> >Mfg = Dell Computer Corporation >>> > >>> >Regards, >>> >Magesh >>> > >>> >Magesh Natarajan >>> > >>> > >>> -----Original Message----- >>> > >>> From: Action Request System discussion list(ARSList) >>> > >>> [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker >>> > >>> Sent: Wednesday, November 08, 2006 11:18 AM >>> > >>> To: [email protected] >>> > >>> Subject: Re: OT:Interesting ITSM7 Observations OR Why would they do >>> >that? >>> > >>> >>> > >>> Hi Scott: >>> > >>> >>> > >>> Other little things that I've seen.... >>> > >>> >>> > >>> Add a T1, T2, T3, Product & Mfg to a Class. >>> > >>> >>> > >>> Ex: Computer System Class >>> > >>> T1 = Hardware >>> > >>> T2 = Server >>> > >>> T3 = Windows >>> > >>> Product = Proliant >>> > >>> Mfg = Dell Computer Corp. >>> > >>> >>> > >>> Create a new Product Categorization with a different T1, T2, T3, but >>> >the >>> > >>> same Product & Mfg. >>> > >>> >>> > >>> Ex: Computer System Class >>> > >>> T1 = Hardware >>> > >>> T2 = Personal Computer >>> > >>> T3 = Desktop >>> > >>> Product = Proliant >>> > >>> Mfg = Dell Computer Corp. >>> > >>> >>> > >>> The note says it was created successfully, but then its >>> >automatically >>> > >>> deleted (and doesnt tell you that it was deleted). >>> > >>> >>> > >>> Also, apparently you cannot have the same product across multiple >>> >classes - >>> > >>> it throws up an error saying that the Product already exists. >>> > >>> >>> > >>> >From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> >>> > >>> >Reply-To: [email protected] >>> > >>> >To: [email protected] >>> > >>> >Subject: OT:Interesting ITSM7 Observations OR Why would they do >>> >that? >>> > >>> >Date: Wed, 8 Nov 2006 11:43:33 -0500 >>> > >>> > >>> > >>> >Some observations I have made as I traverse the minefield known as >>> >ITSM >>> > >>> >7.0: >>> > >>> > >>> > >>> >1. Although BMC has gone to great pains to remove the terms >>> >Category, Type >>> > >>> >and Item throughout forms and workflow in ITSM 7, the Product >>> > >>> >Categorization fields on the Asset forms still have database names >>> >of >>> > >>> >Category, Type and Item (their labels are Tier 1, Tier 2, and Tier >>> >3.) In >>> > >>> >addition, the field labeled Product has a database name of Model, >>> >even >>> > >>> >though there is also a field labeled Model/Version (its database >>> >name is >>> > >>> >Version Number) just below the Product field. >>> > >>> > >>> > >>> >2. On the CTM:PeopleTemplate form there is a field labeled License >>> >Type. >>> > >>> >Its database name is viaTIL License Type. >>> > >>> > >>> > >>> >I would chalk this up to "Useless BMC/Remedy Trivia", but the fact >>> >is, we >>> > >>> >all know that when it comes to reporting, Observation #1 is going >>> >to cause >>> > >>> >some problems. Example #2 really is useless trivia. >>> > >>> > >>> > >>> >Scott Parrish >>> > >>> >IT Prophets >>> > >>> > >>> > >>> > >>> > >>> >>> > >-------------------------------------------------------------------- >>> > >>> >mail2web - Check your email from the web at >>> > >>> >http://mail2web.com/ . >>> > >>> > >>> > >>> >>> >_________________________________________________________________ >>> > >>> ______________ >>> > >>> >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> >ARSlist:"Where >>> > >>> >the Answers Are" >>> > >>> >>> > >>> >>> _________________________________________________________________ >>> > >>> Get FREE company branded e-mail accounts and business Web site from >>> > >>> Microsoft Office Live >>> > >>> http://clk.atdmt.com/MRT/go/mcrssaub0050001411mrt/direct/01/ >>> > >>> >>> > >>> >>> ___________________________________________________________________ >>> > >>> ____________ >>> > >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> >ARSlist:"Where the >>> > >>> Answers Are" >>> > >>> > >>> >----------------------------------------- >>> >This email may contain confidential and privileged material for the >>> >sole use of the intended recipient(s). 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