ITSM 7.x
ARS 7.00 patch 2
Has anyone messed around with customizing the Incident form and adding the capability of relating task group templates to an incident like how it exists on the change form. For whatever reason the fields exist hidden on the Incident form, but there is no workflow behind it. I have customized it on incident to get the task group related to an incident but the status goes to staged ... I can't seem to track down the code that would initiate the tasks. I was hoping someone might have done this as well and could point me in the right direction.
Thanks
Kevin
