Kevin,
The best place to find this workflow is on the "sample" task object
called TMS:ParentApplicationObject. Much of the task functionality is
there and it's less complex than what you see on the Change form. One
place to find the functionality for activating tasks/task groups (ie
getting the first tier of tasks out of Staged) is in the active link
TMS:PAO:ActivateTaskandTG. If you replicate the push fields you see
there, your tasks should become workable.
Colleen Eilbert
Principal Consultant
Effective Technologies, LLC
Kevin Shaffer wrote:
**
ITSM 7.x
ARS 7.00 patch 2
Has anyone messed around with customizing the Incident form and adding
the capability of relating task group templates to an incident like
how it exists on the change form. For whatever reason the fields
exist hidden on the Incident form, but there is no workflow behind
it. I have customized it on incident to get the task group related to
an incident but the status goes to staged ... I can't seem to track
down the code that would initiate the tasks. I was hoping someone
might have done this as well and could point me in the right direction.
Thanks
Kevin
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