Alert: ITSM 7.0.01 is not an upgrade to 7.0.00!

[Mike Gould]

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Good Evening ARSList:

 

Thought I'd alert the list to some information I just received from Remedy Support about the ITSM 7.0.01 maintenance release. 

 

According to Remedy Support, ITSM 7.0.01 is actually the same code as 7.0.00, except for a couple minor fixes to the installer.  Why on earth would BMC release an installer fix as a maintenance release is beyond me but this appears to address why Chris is having so many problems trying to do an upgrade, as there is nothing to upgrade.  It also means that you still have to apply all the 7.0.00 patches to a fresh 7.0.01 install. 

 

This has been the most bizarre release I think I've ever seen and is definitely not how things used to be run in the past.  It also makes me wonder when we'll now see all the planned ITSM 7.x updates, w/ patch roll-ups, mentioned during UserWorld, as I thought they were targeted for this release.

 

Anyway, here is the note from Support...

 

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Here is the latest information that I just got minutes ago regarding this:

The ITSM 7.0.01 media is a re-release of the same application, it is not a later or different application.

There is no functional difference between the ITSM 7.0.00 and 7.0.01 releases of the application - the only change was in the installer (RIK) so that it will properly recognize later versions of applications. For example, when you install ITSM 7.0.00, it will complain about an incorrect version of the application if your version of Incident Management is version 7.0 patch 001. There was also a problem installing the applications on AIX as a non-root user. These two issues are fixed in the ITSM 7.0.01 media.

The ITSM 7.0.01 media is now the shipping version - it replaces the ITSM 7.0.00 media - it is not a different version and there is no need to upgrade between them.

The documentation has not been updated in version 7.0.01.

The patches are listed for version 7.0.00, which is the same version as 7.0.01 - so these patches can be applied for customers who installed from the 7.0.00 media or from the 7.0.01 media.

The upgrade path from ITSM 6.0 applications - and all defects and new features - will be released in a subsequent release of the application.

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Regards,

Michael Gould

U.S. House of Representatives

 

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