There are approximately 55 floating license users and 23 floating licenses.
Are there two different floating write license ERROR messages generated by the system (one for the AR server and one for the Help Desk application)? The reason I am asking is because users have reported one type of message that specifically states that all floating licenses are in use. Users have also reported the more cryptic message I mentioned in my original post. Regards, John L. White Information Services Texas Children's Hospital Ph. 832 824-4488, Fax: 832-825-4020 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Tuesday, November 14, 2006 11:12 AM To: [email protected] Subject: Re: "ARERR [331] You do not have write access" Displays randomly for floating AR license users when saving to DB. How many floating licenses do you have? How many users are assigned a floating license? Janet Mahan 941.766.6199 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of <John L. White> to <[EMAIL PROTECTED]> Sent: 14 November, 2006 11:53 AM To: [email protected] Subject: "ARERR [331] You do not have write access" Displays randomly for floating AR license users when saving to DB. Fellow admins and developers, Can anyone help me or provide suggestions? This issue has been going on for the past two months. Users have been receiving the following message when attempting to update the database. "ARERR [331] You do not have write access". 1. I have been able to determine that the error occurs randomly. 2. It only effects AR floating license users. 3. The problem temporarily goes away in most cases after 20 - 30 minutes. 4. If I make a modification to the user's account in the User form; have the user re-log into MS Windows, and wait 10 minutes before logging into Remedy Help Desk, the problem temporarily goes away. 5. If I assign the user an AR fixed license, the error goes away and they are able to make updates.when saving to DB. Environment: AR System Server version 5.01.2, patch 1350 Remdy Help Desk version 5.6 Microsoft Windows 2003 Server Microsoft SQL Server 2000 (running on a cluster) Your assistance is greatly appreciated, John White ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: The information in this e-mail may be confidential and/or privileged. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination, or copying of this e-mail and its attachments, if any, or the information contained herein is prohibited. If you have received this e-mail in error, please immediately notify the sender by return e-mail and delete this e-mail from your computer system. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
