Christopher, I am using ASP.Net and the ARS .Net API for the web app, formatted to fit in a BB screen. Inside the html template is a fieldname. This field is populated in Remedy just before the Notify command is issued. Here is a sample of an embedded link in the received email:
----- Start of link. <SPAN style="display:none;">Reading this email through a BlackBerry? Click on this link: (<a href=https://remedyweb.pbsj.com/WSSRequestBB/Approval.aspx?ID=ID000423AB C104NPtZRQmMIMDAUBQA></a>) to continue.</SPAN> ----- End of link. The link and text are not visible in Outlook, however they are on a BB and it appears at the very top of the email. I am taking advantage of the way the BB email does not display html email. The ID parameter is a Remedy-generated GUID that is unique for each email, and links to a form that holds the GUIDs. The web app retrieves the info that appears in the regular html email and displays it in a web page. The user enters the same info and makes the same selections as on the html email and clicks the submit button. This is what I use for a button in the html template: <INPUT NAME="SubmitButton" TYPE="submit" Value="Submit""> Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Gillman Sent: Tuesday, November 14, 2006 11:02 AM To: [email protected] Subject: Re: AR Email HTML Template Steve, What type of webapp are using as the "go between"... I'm not sure how you would go about setting up a button on an e-mail that would link correctly to some webapp? Any input would be great. Thanks! v/r -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Tuesday, November 14, 2006 6:56 AM To: [email protected] Subject: Re: AR Email HTML Template Christopher, I use input boxes here in HTML templates with approvals. When someone requests access to an application, database, server, etc. from a web front-end a Remedy ticket is created and an approval email is sent to the next in line, usually the employee's supervisor. The supervisor types in any comments in a text area (<TEXTAREA id="Textarea1" name="Textarea1" rows="4" cols="62"></TEXTAREA>) and then enters their password in a text box (<INPUT NAME="txtPassword" TYPE="password" MAXLENGTH="30">) and click a radio button for Approve or Deny. Then click the Submit button to push the data back to a web app that updates the ticket in Remedy. Remedy then sends out the next approval email until all approvals are received. I also have a separate web app that allows Blackberry users to approve/deny requests. HTH Stephen ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Gillman Sent: Monday, November 13, 2006 7:46 PM To: [email protected] Subject: Re: AR Email HTML Template ** Got it to work guys, however, another question. How do I go about putting a text input box into an "HTML" formatted e-mail that allows users to type in a comment, that would update the "Customer Worklog" so to speak. In other words, someone updates a ticket in Remedy, e-mail goes out to the customer that includes the update, and an additional field (text area) which allows them to type in whatever they want in a reply message, that then updates the fields in Remedy? I've been struggling with that one for a while, never came up with a good solution. If you happen to know. Thanks for all the help! v/r ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Monday, November 13, 2006 1:24 PM To: [email protected] Subject: Re: AR Email HTML Template I'm willing to share. Have fun. Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc 260 Lake rd Dayville, CT 06241 (860) 779-2800 Ext: 32380 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
