Hi
I have recently implemented row level access permissions on the HPD:HelpDesk.
But now I'm having problems with the outgoing emails.
Suddenly the Request ID that I am including in the email, is missing.
I do get the information on the other fields in the same ticket, but not the Case ID.
I guess this has to do with me removing public permissions on the Case ID field on the HPD:Helpdesk form.
But that I have to do in order to implement the permissions that I need.
As I have searched the archives for knowledge on this subject, everyone is saying that you need to have public access on the fields that are sent with HTML Templates.
But is that really true??
I mean, that would mean that you cannot use HTML Templates and Row Level Access, which sound very strange to me.
So the questions:
Is there any way of giving permissions to the Email Engine so it has access to the Case ID field??
Is there any documentation on how the permissions and the Email Engine works??
Thanks for all your help!!
// Niklas Asplund
Siemens Business Services Sweden
ARS 6.3 Patch 18
Windows 2003 SP1 Clustered
SQL 2000 SP4
