Yes, that would be one way to solve it off course...
Not that nice though....
But I guess it's an easy workaround
// Niklas
On 15/11/06, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
Hi Niklas,
You may have to create a public display-only tmp-case-id-field and have a
filter set the value of this field. Use that field in your template.
Best Regards - Misi, RRR AB, http://www.rrr.se/sv/
> Hi
> I have recently implemented row level access permissions on the
> HPD:HelpDesk.
> But now I'm having problems with the outgoing emails.
> Suddenly the Request ID that I am including in the email, is missing.
> I do get the information on the other fields in the same ticket, but not
> the
> Case ID.
>
> I guess this has to do with me removing public permissions on the Case ID
> field on the HPD:Helpdesk form.
> But that I have to do in order to implement the permissions that I need.
>
> As I have searched the archives for knowledge on this subject, everyone is
> saying that you need to have public access on the fields that are sent
> with
> HTML Templates.
> But is that really true??
> I mean, that would mean that you cannot use HTML Templates and Row Level
> Access, which sound very strange to me.
>
> So the questions:
> Is there any way of giving permissions to the Email Engine so it has
> access
> to the Case ID field??
> Is there any documentation on how the permissions and the Email Engine
> works??
>
> Thanks for all your help!!
>
> // Niklas Asplund
> Siemens Business Services Sweden
>
> ARS 6.3 Patch 18
> Windows 2003 SP1 Clustered
> SQL 2000 SP4
>
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