Lisa, Now that you know that Active link logging exists.... use that tool to the most!
See what happens when you "pick a name from the drop-down menu". ( There likely are other fields being set by active links or something that you can do before the push action to make it work out ok.) Another option would be to add other workflow to the target form that will "do what happens when you pick a name from the menu" during the push action too. (Which could be active link(s) or maybe even filter(s).) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 11/15/06, Lisa Schroer <[EMAIL PROTECTED]> wrote:
** I didn't know the active link logging existed. I told you I was new at this! :-) I turned on active link logging, and it is the Push Fields link that it doesn't like. I think it is the data going to the "Individual+" field in the HPD form that is making it unhappy. I went to a new help desk ticket and tried assigning a ticket using a username and it gave me the same error. I have to pick my name out of the drop-down menu for it to work. So, I'm thinking I might have to do an active link that pushes fields to a ticket, and let it assign the ticket to it's default group. Then do an escalation that closes the ticket. What do you think?
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> > > On 11/13/06, Lisa < [EMAIL PROTECTED]> wrote: > > > > > > > Hi All! > > > > > > > I am new to the Remedy development/administration field. I am a help > > > > desk analyst and saw some opportunities to use Remedy for some of our > > > > day to day paperwork, so I started developing custom apps. It's been > > > > an on-my-own, trial and error process, so there is still SO much I > > > > don't know. Please forgive me for not catching on immediately, I am > > > > still really new to this. > > > > > > > I created a new application for employee terminations. It has a custom > > > > form that a help desk analyst will fill out and submit. That data is > > > > stored for audits, and an Exchange DL is sent an email notifying the > > > > members an employee's accounts have been terminated. All that works, I > > > > just have one more piece I would like to fix. I want that form, on > > > > submit, to automatically open a helpdesk ticket, assign it to the > > > > submitter, and then resolve it. > > > > > > > Any ideas on how to go about this? > > > > > > > Thanks, > > > > Lisa
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