Lisa, There is a free tool named BareTail (http://www.baremetalsoft.com/) that I use frequently. It allows you to view the active link log as it generates in real time. The tool is similar to AR Log Display but also works with server log files (actually, any text file).
The thread "OT: AR Log Display Alternative" from Aug 29 has addl details. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, November 15, 2006 9:52 PM To: arslist@ARSLIST.ORG Subject: Re: Custom form logging help desk ticket Lisa, Now that you know that Active link logging exists.... use that tool to the most! See what happens when you "pick a name from the drop-down menu". ( There likely are other fields being set by active links or something that you can do before the push action to make it work out ok.) Another option would be to add other workflow to the target form that will "do what happens when you pick a name from the menu" during the push action too. (Which could be active link(s) or maybe even filter(s).) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 11/15/06, Lisa Schroer <[EMAIL PROTECTED]> wrote: > ** I didn't know the active link logging existed. I told you I was > new at this! :-) I turned on active link logging, and it is the Push > Fields link that it doesn't like. I think it is the data going to the "Individual+" > field in the HPD form that is making it unhappy. I went to a new help > desk ticket and tried assigning a ticket using a username and it gave > me the same error. I have to pick my name out of the drop-down menu for it to work. > > So, I'm thinking I might have to do an active link that pushes fields > to a ticket, and let it assign the ticket to it's default group. Then > do an escalation that closes the ticket. What do you think? <snip> > > > > On 11/13/06, Lisa < [EMAIL PROTECTED]> wrote: > > > > > > > > > Hi All! > > > > > > > > > I am new to the Remedy development/administration field. I am > > > > > a > help > > > > > desk analyst and saw some opportunities to use Remedy for some > > > > > of > our > > > > > day to day paperwork, so I started developing custom apps. > > > > > It's > been > > > > > an on-my-own, trial and error process, so there is still SO > > > > > much I don't know. Please forgive me for not catching on > > > > > immediately, I am still really new to this. > > > > > > > > > I created a new application for employee terminations. It has > > > > > a > custom > > > > > form that a help desk analyst will fill out and submit. That > > > > > data > is > > > > > stored for audits, and an Exchange DL is sent an email > > > > > notifying the members an employee's accounts have been > > > > > terminated. All that > works, I > > > > > just have one more piece I would like to fix. I want that > > > > > form, on submit, to automatically open a helpdesk ticket, > > > > > assign it to the submitter, and then resolve it. > > > > > > > > > Any ideas on how to go about this? > > > > > > > > > Thanks, > > > > > Lisa ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
