Thanks, Fred. The problem seems to be in a faulty launching icon. I've asked the guy to dig it out of the recycle bin and see what the "Properties" say, but he doesn't have time to do it just now.
Dwayne ---- Original message ---- >Date: Thu, 16 Nov 2006 12:44:42 -0600 >From: "Grooms, Frederick W" <[EMAIL PROTECTED]> >Subject: Re: Multiple home page windows for user >To: [email protected] > >Look to see if he has the "Save Window Workspace" on Exit set. > >Do This... > Have him log in > Go To Tools -> Options -> General Tab > Turn ON the Save Window Workspace > Close all Remedy form windows > Close the User Tool > Have him log in > Close all Remedy form windows > Go To Tools -> Options -> General Tab > Turn OFF the Save Window Workspace > Close the User Tool > >He should then be fine > >Optionally you could clean up the ar.ini file manually (while he is not >logged in) > >Fred > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Thursday, November 16, 2006 12:24 PM >To: [email protected] >Subject: Multiple home page windows for user > >Here's a stumper for you. > >When our Remedy users log in, a control panel opens as the home page- >except for one user. When he logs in, an obsolete control panel that >nobody uses anymore appears, then about 9 (the number keeps growing) >windows of the correct control panel. This just started happening. All >his settings are correct as far as I can see, including the "Home Page" >panel of the "Options" window. We also have the correct home page set >in "Server Information/Configuration/Default Home Page." > >If he moves to a different machine, or if someone else logs in on his >machine, everything works properly. > >We uninstalled and reinstalled the User tool, and at first it seemed to >cure the problem. But now it is happening again. > >Gremlins? Demon possession? I am stumped. > >(ARS 6.3, HPUX 11 server, Oracle 9.2 db) > > >Dwayne Martin >Computing Support >James Madison University > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
