Make sure the site name and host id values of the floating licenses match that of the arserver license. The license interface will allow you to add valid licenses (valid in the sense of proper license key/values) to a server that are not valid for that server (meaning the hostid, site name, etc do not match the server license).
Axton Grams On 11/18/06, Rick cook <[EMAIL PROTECTED]> wrote:
The multilic.ar file is the one you were looking for, but I'm not sure that will fix your issue. Remove it at your own risk. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Saturday, November 18, 2006 3:03 PM To: [email protected] Subject: HELP... Trying to change License file HI, My problem is this... I added a new license key thru Rem Adm. The server information does not reflect the 15 additional AR User Floating licenses. I know that I have to stop the Remedy Services and delete the multi license file, then restart the svcs. After the restart the license file that we deleted would automatically recreate the the multi license file and then I would see the additional licenses. Oh yes the multi license file is hidden. I stopped the svcs and really couldnt find the license file. I thought maybe it was remedy.lic. When I deleted that file and restarted we could not connect to the server so we just added the deleted file back and I could get on the server again. ...Soooo after this long explaination does anyone know what file i would delete and if doing this seemingly simple procedure would actually bring back the license file. Has anyone done this? I have a feeling I have missed a bunch of steps that the rememdy help desk didnt not explain. I have over 1500 users and I need my IT crew to get these floating licenses in place I would be so greatfull for anyones help. Katherine ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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