yes sorry. I was so caught up in trying to find the file. Sun box running oracle10g. Running ARsystem 6.3. I am such a nerd. I am at 6 flags magic mountain in calif. I am right now in line for goliath. All i can say that if anyone reads this and can go... Gota ride TATSU. FANTASTIC. hopefully i will be at work on monday.
On 11/18/06, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
It would help if you stated what server platform you are on. On Windows the file is \Program Files\Common Files\Remedy\Licenses\multilicense although I have seen a system at \Program Files\Common Files\AR System\Licenses\NT Server\multilicense On Unix (for v5x and above) it is /etc/arsystem/.multilicense for earlier versions it was just /etc/.multilicense To see the file on unix change to the correct directory and do: ls -al Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Saturday, November 18, 2006 2:03 PM To: [email protected] Subject: HELP... Trying to change License file HI, My problem is this... I added a new license key thru Rem Adm. The server information does not reflect the 15 additional AR User Floating licenses. I know that I have to stop the Remedy Services and delete the multi license file, then restart the svcs. After the restart the license file that we deleted would automatically recreate the the multi license file and then I would see the additional licenses. Oh yes the multi license file is hidden. I stopped the svcs and really couldnt find the license file. I thought maybe it was remedy.lic. When I deleted that file and restarted we could not connect to the server so we just added the deleted file back and I could get on the server again. ...Soooo after this long explaination does anyone know what file i would delete and if doing this seemingly simple procedure would actually bring back the license file. Has anyone done this? I have a feeling I have missed a bunch of steps that the rememdy help desk didnt not explain. I have over 1500 users and I need my IT crew to get these floating licenses in place I would be so greatfull for anyones help. Katherine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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