Well look at that... thanks Jarl. I have that doc but I didn't notice the notification section. My apologies to the list. Are pages 36/37 the only notification information?
Too bad it's another version of templates though -- and not "AR" versions of them... i.e. you can't specify HTML or whether or not shortcuts get attached. I'm figuring I'll still have to modify the notify filters to use HTML or drop the shortcuts. Wonder why there's one lone localized French notification... :-) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/22/2006 12:35 AM Please respond to [email protected] To [email protected] cc Subject Re: ITSM7 notifications Not true. Look in the form SYS:Notification Messages It is all explain in the document: BMC(r) Remedy(r) IT Service Management 7.0 Architecture, page 36+ -- Jarl On 11/21/06, Tony Worthington <[EMAIL PROTECTED]> wrote: > Well... they suck. lol. I cannot believe that email templates have been > out for so long and they still aren't used in ITSM7 apps. > > Can someone who's gotten under the hood confirm for me that if changes to > notifications (message body, fields) need to be made, it requires filter > modification -- and not form "metadata" or templates? > > I can see one of the first required customizations to be made will be > ripping out all the hardcoded notify actions and replacing them with a > templated version. Requiring someone to have developer knowledge (and > admin access) every time the 'tagline' or other info on outgoing mail > needs to be modified seems unnecessary. (Yea, job security, I know) :-) > > -tony > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time > without any further consent. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
