We also looked at doing E-Bonding between Remedy and AT&T. The project was cancelled after a while because of the complexity that was required. The amount of forms and logic and infrastructure we would have had to build and maintain really wasn't worth it for the amount of tickets we needed to push over. We got something like 900 pages of doc from AT&T. When we started to plan out the new schema's and linkages we quickly realized that it wasn't worth the effort. Also, AT&T claimed they had experience integrating with Remedy through e-bonding and claimed it was easy. After discussions we learned that they had never actually done it. AT&T is a Remedy shop...so we wanted to just use DSO or something easy instead of the complicated e-bonding thing they had put together. But they wouldnt go for it. Good luck. Please let us know if it works for you...and how you got it to work.
Thanks Sean O'Sullivan Prudential Financial _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
