The support is not time-based. They simply support the current major version, along with the two most recent major versions. In this case, ARS 7.0 is the current major version, with 6.3 and 6.0 being the other supported ones. When 7.5 is released sometime in 2007 (I'm guessing Q3), 6.0 will then drop from the list. There is a statement somewhere on their site that lists all of the currently supported and non-supported versions of all their products.
Having said that, BMC will still attempt to support a customer with valid support with problems in non-supported versions, but only up to the point where upgrading would solve the problem. Rick On 11/28/06, John Atherly <[EMAIL PROTECTED]> wrote:
BMC is no longer supporting Remedy AR System 5, But will this be the case in 18 months for support on version 6.0. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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