Excellent question. Next question, please! 8P Rick
On 11/28/06, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote:
** ...which brings up something I've been curious about. Was there a AR System 6.1 and 6.2? If not, why jump to 6.3? Michelle ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, November 28, 2006 12:46 PM *To:* [email protected] *Subject:* Re: Is there a 18-month window for support of version 6.0. ** The support is not time-based. They simply support the current major version, along with the two most recent major versions. In this case, ARS 7.0 is the current major version, with 6.3 and 6.0 being the other supported ones. When 7.5 is released sometime in 2007 (I'm guessing Q3), 6.0 will then drop from the list. There is a statement somewhere on their site that lists all of the currently supported and non-supported versions of all their products. Having said that, BMC will still attempt to support a customer with valid support with problems in non-supported versions, but only up to the point where upgrading would solve the problem. Rick On 11/28/06, John Atherly <[EMAIL PROTECTED]> wrote: > > BMC is no longer supporting Remedy AR System 5, But will this be the > case > in 18 months for support on version 6.0. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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