The Cannot open Catalog message usually suggests a problem with the
install of the ARS Server (in that it can not find the catalog of errors
file).
What platform is your server on?
Error 106 is defined as:
Request ID list is empty.
The list of requests selected to perform the statistical
operation
on is NULL or empty. Specify a list of one or more requests to
perform the statistical operation.
Turn on logging and look and see which Filter or Active Link the error
occurrs at
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA
Sent: Tuesday, November 28, 2006 11:21 PM
To: [email protected]
Subject: Attachment Name is creating Problem...
Hello,
We are facing very serious problem regarding adding attachments with
helpdesk ticket. Some attachment files create problems while saving
tickets because of attachment name. If any file name having any special
character, space, numeric value then such type of attachments give error
while saving ticket:
"Cannot open Catalog;Messgae number= 106 ARERR(106)" . As we replace
these characters with alphabets, it works fine.
Attachments are used by our large community of users and very
frequently. Sometime user is not able to contact us regarding this
problems. Every time, we can not suggest this workaround to our users.
So this problem is becoming very critical for us.
Could you please suggest any permanent solution for this problem, if you
have.
We are using HD 6.x,ARS 6.3.
Thanks & Regards,
Tarun
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