Thanks, I'll give that a try. Yes the FCIRT Email Address is the field in the form, and no it doesn't matter where it finds the address.
I'll let you know how it goes. Linda _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, November 30, 2006 8:57 AM To: [email protected] Subject: Re: Filter help ** Instead of doing an equal match could you not do a like match: ( $To$ like '%Incoming FCIRT Email Address%') OR ( $CC$ like '%Incoming FCIRT Email Address%') OR ( $BCC$ like '%Incoming FCIRT Email Address%') (I am assuming here that Incoming FCIRT Email Address is the field from your email list form) However, this would not indicate where the email address was found - in the TO, CC or BCC field. Not sure if that is necessary. You might have to break this out into three seperate calls. On 11/30/06, Linda Blomberg <[EMAIL PROTECTED]> wrote: ** ARS 6.3 patch 18 Windows 2000 I need to have a filter that looks at the AREmail messages form to determine if a specific email address is somewhere in the To, CC, or Bcc fields, I have a form that holds all the email addresses that are valid, then in a filter on the set field if action I have ( $To$ = 'Incoming FCIRT Email Address') OR ( $CC$ = 'Incoming FCIRT Email Address') OR ( $BCC$ = 'Incoming FCIRT Email Address') This sets a temp field on AREmail messages form that I look for when the Helpdesk ticket (this is a home grown helpdesk form) gets created. But so far this only works if the first entry in the To, or CC field is a valid address if it's the second, third, etc, or a BCC it doesn't work at all. Any idea how I can get this to work? Any help is greatly appreciated. Please let me know if more information is needed. Thanks, Linda Blomberg Fermi National Accelerator Laboratory [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com <http://www.specificintegration.com> 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
